Returns & Refund Policy

RETURN POLICY

Last updated 9/13/2022

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at info@medicalsource.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

 

Medical Source

Attn: Returns Department

RMA #

181 W Old Country Rd

Hicksville, NY 11801  

United States  

 

Please note, in some circumstances we will cover the return shipping charges and provide a return shipping label.

Please submit your return request electronically for faster response at https://medicalsource.returnly.com/

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

The following items cannot be returned:

 

  •   Opened Personal Care Items  
  •   Flammable Liquids   
  •   Custom Wheelchairs  
  •   Raised Toilet Seats and Commodes  
  •   Anything open, used, or tried-on  
  •   Disposable Medical Products (Ex. Face Masks, Syringes, Gloves)  
  •   Incontinence Products  
  •   Sale Items
  •   COVID Test Kits

 

Order Cancellations

Orders are eligible for cancellation in the event a customer no longer wants/needs the product ordered. In order to be eligible for cancellation the request must be put in to customer service prior to the customers order status changing from "Awaiting Processing" to "Processing" and the authorized card payment has been captured. Once the order is marked as processed and the merchandise is in the hands of the shipping carrier, the sale is final and is no longer eligible for cancellation. 

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

(888) 995-0220

Info@medicalsource.com 

Please Note

  •        Sale items are FINAL SALE and cannot be returned.     

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

info@medicalsource.com