RETURN POLICY
Last updated 11/30/2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@medicalsource.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Medical Source
Attn: Returns
RMA #
44 Bethpage Road, Unit 7
Hicksville, NY 11801
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
- Opened Personal Care Items
- Flammable Liquids
- Custom Wheelchairs
- Raised Toilet Seats and Commodes
- Anything open, used, or tried-on
- Disposable Medical Products (Ex. Face Masks, Syringes, Gloves)
- Incontinence Products
- Sale Items
Order Cancellations
Orders are eligible for cancellation in the event a customer no longer wants/needs the product ordered. In order to be eligible for cancellation, the customer must cancel within 3 business days of the order being placed and the order must not be marked as shipped. In the event a customer requests a cancellation after 3 business days of the order being placed, a 10% cancellation fee will be accessed and the customer is eligible for a 90% refund of the total order value. If the order has already left our facility and in the hands of the shipping carrier, the sale is final and is no longer eligible for cancellation.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
- A 20% restocking fee will be charged for all returns.
- Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@medicalsource.com
