Ordering Questions

Yes, our website is protected with the most secure encryption available. Your privacy is important to us, and this encryption ensures that your information stays private, safe, and secure. We utilize a 128-bit encrypted payment gateway to securely process customer payments.

Yes, Medical Source sells and ships worldwide. Orders can be placed online or through email. Acceptable payments include bank wire, credit card, and e-check.

To place an international order by email, please email desired products (with product numbers, if possible) and respective quantities with complete shipping address and contact information. Upon receipt of this information, our team will reach out with any questions and provide a quotation and payment instructions.

VisaMastercardAmerican Express, and Discover are all accepted through the Medical Source's website. We also accept direct deposit, check, and bank wire.

Unfortunately at this time Medical Source is unable to accept insurance as a form of payment. However, if your insurance provider provides reimbursement options please let us know if we may assist with any official quotes or pricing.

Shipping & Order Tracking Questions

Tracking numbers are automatically emailed as soon as they are available. Order must be processed and then shipped. Medical Source does notify you if there are any delays longer than the stated lead time, providing alternative options, as available.

If you're facing a time constraint, please select an expedited shipping option during checkout. Expedited shipping is available for an additional charge. Additional cost will depend on the total amount of items, the destination, and delivery time selected.

If you would like a quote for expedited shipping prior to placing your order, please contact our specialists via email with the items and full shipping information.

Depending on the equipment and where it is being shipped, we may use UPS, FedEx, USPS, DHL, and more.

We ensure our customers receive their equipment in a timely manner and with the best price available but are always happy to select your preferred carrier for shipping if desired.

Customer support

(888) 995-0220

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